The tracking number does not match

First, copy the number from the order or carrier record for this exact shipment. Check common lookalikes such as 0 and O, 1 and I, and make sure you did not use an order number instead of a tracking number.

Handback allows six attempts on a package and also limits failed claims across the account. These limits stop people from guessing their way into a claim. If you run out of attempts or believe the label was scanned incorrectly, contact support at hello@radsoftinc.com with the package ID shown in Handback. Do not email the full tracking number unless support asks for it.