Claims and handoffs
Where do I find the tracking number to claim a package?
Updated Sep 14, 2026 · 1 min read
Use the tracking number from your own order confirmation, shipping email, store account, or carrier app. Enter it exactly as shown; spaces and punctuation are ignored.
Handback deliberately does not show the tracking number from the photographed label before you claim. Knowing it from your own order is part of the proof that the package belongs to you.
If an order contains several shipments, check the number for the item marked delivered at the matching time and address.