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Answered from the articles here, with links to where it came from.
Getting started
10 articles- Handback read the label incorrectly
- How do I remove a package I reported?
- How do I search for a missing package?
- How package watches work
- How to photograph a shipping label
- What Handback does
- What happens after I report a found package?
- Which packages can I report in Handback?
- I found someone else's package. What do I do?
- My package says delivered but I can't find it
Claims and handoffs
12 articles- Choosing or changing the handoff location
- How a claim works
- How the pickup code works
- Someone else at my address claimed the package
- The tracking number does not match
- What if the label has no tracking number?
- What if the package is not mine or I moved?
- Where do I find the tracking number to claim a package?
- Who confirms that the package was returned?
- Why can I see a package but not its details?
- Arranging the handoff
- Does Handback guarantee my package will be found?
Privacy and safety
8 articles- Can someone look up my name or address?
- How do I report a problem or block someone?
- How Handback keeps both people private
- How long does Handback keep package information?
- My identity verification is pending, declined, or mismatched
- What happens during identity verification?
- Why Handback asks for camera, location, and notifications
- What Handback shares with a finder
Account
9 articles- How do I add household members or other names?
- How do I add or change my home address?
- How do I change notification settings?
- How do I contact Handback support?
- How do I delete my Handback account?
- How do I review or sign out another device?
- I did not receive the email sign-in code
- Signing in with an email code or a passkey
- Tips