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Which packages can I report in Handback?
Updated Sep 14, 2026 · 1 min read
Handback is for misdelivered packages handled by private carriers such as UPS, FedEx, Amazon, and DHL.
It does not accept U.S. Mail, letters, government correspondence, or anything handled by USPS. If Handback recognizes a USPS item, it does not save the photos or label details. Write Not at this address — Return to Sender on the item and leave it for your mail carrier or take it to a Post Office. For an eligible outgoing parcel, you can also check USPS pickup options.
Do not open a package that is not addressed to you. Keep it somewhere secure while Handback looks for its verified recipient.